At CUECHÉ, each piece is made to order , meaning we don't keep it in stock. Once you place your order, we begin handcrafting it just for you. For more information, please review the Purchasing Process .

The usual manufacturing time is 5 to 10 business days , although this may vary during periods of high demand. We will send an email confirming your order and another when it has shipped.

Yes, you can cancel your order within 24 hours of purchase. After this time, the manufacturing process will have already begun and cancellation will no longer be possible.

We currently ship to Spain, all EU countries, England, Switzerland, and Norway . If you have any questions about your destination, please contact us at info@cueche.shop .

Shipping costs are automatically calculated at checkout. To see prices and delivery times, please review our Shipping Policy .

When your order ships, you'll receive an email with the tracking number and a link to view it.

Yes, for non-personalized products, you have 14 calendar days from receipt to exercise your right of withdrawal.

Customized products cannot be returned , in accordance with article 103.c) of the General Law for the Defense of Consumers and Users.

You have all the information in our Return Policy .

Yes. Returns due to withdrawal have a fee of €5 (price for Spain), which will be deducted from the refund amount. Returns due to errors or defects in the product are free .
To check the cost in other countries, please review our Return Policy .

Write to us at info@cueche.shop
indicating:

• Order number
• Reason for return
• Photographs (if applicable)

We will respond within 72 business hours with the return label and instructions.

You can pay with:

• Credit or debit card (Visa, Mastercard, etc.)
• PayPal
• Bank transfer
• Pay in installments with Klarna

All payments are processed through secure platforms.

Yes. By choosing Klarna as your payment method.

You will receive a care guide with your order. You can also view it on our website at the Care Guide page.

Yes. If your bag has suffered any damage over time, you can write to us at info@cueche.shop with photos and a description of the problem. We will evaluate the case and inform you of the available options.

You can also write to us using the Contact form.

All the information about this service is available on the Repair Service page.

You can write to us at any time at info@cueche.shop or use the Contact form. We respond within a
maximum period of 72 business hours.

You can also call us or send us a WhatsApp message at +34 614 507 215.

We currently don't have our own physical store. We occasionally participate in showrooms or pop-ups , which we announce on social media.