At CUECHÉ, every piece is made to order, which means we do not hold stock. Once you complete your purchase, we begin crafting it by hand just for you. For more information, please visit our Purchasing Process page.

The standard production time is 5 to 10 business days, although this may vary during peak seasons. We will send you an order confirmation email and another one once your item has been shipped.

Yes, you can cancel your order within 24 hours of purchase. After this period, the manufacturing process will have already begun, and cancellation will no longer be possible.

We currently ship to Spain, all EU countries, the United Kingdom, Switzerland, and Norway. If you have questions about your destination, feel free to write to us at info@cueche.shop.

Shipping costs are automatically calculated at checkout. To see prices and delivery times, please review our Shipping Policy .

When your order is shipped, you will receive an email with a tracking number and a link to check its status.

Yes, for non-personalized products, you have 14 calendar days from the date of receipt to exercise your right of withdrawal.

Customized products cannot be returned , in accordance with article 103.c) of the General Law for the Defense of Consumers and Users.

You can find all the information in our Return Policy .

Yes. Returns due to withdrawal have a cost of €5 (price for Spain), which will be deducted from the refunded amount. Returns due to an error or a defective product are free of charge.

To check the cost in other countries, please review our Return Policy .

Email us at info@cueche.shop providing:

• Order number
• Reason for return
• Photographs (if applicable)

We will respond within 72 business hours with the return label and instructions.

You can pay using:

• Credit or debit card (Visa, Mastercard, etc.)
• PayPal
• Bank transfer
• Pay in installments with Klarna

All payments are processed through secure platforms.

Yes. By choosing Klarna as the payment method.

A brief care guide is available on each product page. Alternatively, you may consult the full version on our Care Guide page.

Yes. If your bag has suffered any damage over time, you can write to us at info@cueche.shop with photos and a description of the issue. We will evaluate the case and provide you of the available options.

You can also reach us through our Contact form.

Full details about this service can be found on our Repair Service page.

You can email us anytime at info@cueche.shop or use the Contact form. We respond within 72 business hours.

You can also call us or write to us via WhatsApp at +34 614 507 215.

Currently, we do not have our own physical store. We occasionally participate in showrooms or pop-ups, which we announce through our social media channels.